FAQ

How do I open a personal account?

You can open a bank account by signing up for the free Alphapay app, which you can download from Google Play or the App Store. Prepare your ID (card or passport) right away. Don’t forget to read the General Payment Services Agreement and other agreements. Follow the other instructions in the app.

To open a business account, you must first complete the necessary identification steps in the Alphapay app as the company’s manager or authorised representative. You can download it from Google Play or the App Store.

Email hello@alphapay.eu with the requested documents. We will verify the documents submitted and open the account for the company the same day.

To make a transfer from your Alphapay account, log in to Alphapay Internet Bank. Select Payments from the menu. In the window that appears, enter the necessary details to make the transfer. You can also make fund transfers via the Alphapay app.

Currently, you can only receive and make payments in euros.

Once a payment has been made from your account, the funds will normally reach the recipient within the following timescales:

  • Simple (non-urgent) transfers in euro (SEPA) – the funds are usually credited to the beneficiary’s account at the financial institution on the same working day if the payment order is submitted to us before 11.30. These payments are only available on working days.
  • Instant transfers in euro (SEPA Instant) – funds are normally credited to the account opened with the payee’s financial institution within a few seconds. Instant payments are available 24 hours a day, 7 days a week, all year round, excluding weekends and public holidays

The company account can be managed by the company’s manager and other authorised company employees. To be authorised to manage a company account, you need to identify yourself in the Alphapay app.

Alphapay customer service staff will ask you to provide a validated authorization from the company manager, as well as the limitations of the employee’s rights to manage the account (limits on transfers, visibility and/or payments).

Please contact Alphapay Customer Service at hello@alphapay.eu.

Please use the contact details on the Alphapay website.